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Privacy Policy

Inspire Action Success
Last updated: September 2026

Your privacy matters to us. This Privacy Policy explains how Fiona Brennan, trading as Inspire Action Success (“we”, “us”, “our”), collects, uses, stores, and protects your personal data when you visit our website, book or take part in our services, or otherwise get in touch with us, in line with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

1. Who We Are

Fiona Brennan, trading as Inspire Action Success, is the data controller responsible for your personal data.

Email: fiona@inspireactionsuccess.com
Website: www.inspireactionsuccess.com

If any of your details change, please let us know by emailing us so we can keep our records accurate and up to date.

2. What Information We Collect

We may collect the following types of personal data about you:

Communication Data

Any messages you send us — through our contact form, email, text, social media, or otherwise. We use this to reply to you, keep records, and, where necessary, to establish or defend legal claims.

Customer Data

Information relating to any services you book or purchase, such as your name, contact details, billing address, and payment details. We use this to deliver the service you’ve booked and to keep the records we’re required to keep.

User Data

Data about how you use our website, together with anything you post or submit through it. We use this to operate the website, keep it secure, and make sure the right content reaches you.

Technical Data

Data such as your IP address, browser and device information, and how you navigate our website, collected via our analytics tools. We use this to understand how our website is used and to improve it.

Marketing Data

Your preferences around receiving marketing from us, and how you engage with it. We use this to send you relevant updates and offers, where you’ve consented to receive them or where we have a legitimate business interest in doing so.

Sensitive Data

We do not actively seek out sensitive data about you (such as details of your health, beliefs, or similar). However, given the personal nature of coaching, some sensitive information may naturally come up during a session. Where this happens, it is only used to support your coaching, is stored securely, and is retained only for as long as reasonably needed for that purpose before being securely deleted.

Sessions are only ever recorded with your permission. We may use a note-taking or transcription tool to help capture session notes. Recordings and any related notes are kept only for as long as reasonably necessary to support your coaching, then securely deleted.

3. How We Collect Your Data

Most of the data we hold comes directly from you — for example, through our contact form, by email, or when you book a service. Some data is collected automatically through cookies and similar technologies when you use our website (see our separate Cookie Policy for details). We may also receive limited data from third parties such as analytics or advertising providers we use, and payment or scheduling platforms that support our services.

4. How We Use Your Data and Our Legal Basis for Doing So

We only use your data where we have a proper legal basis to do so. Depending on the situation, this may be:

  • Performance of a contract — to deliver a service you’ve booked with us
  • Consent — for example, sending you marketing emails, or recording a session
  • Legitimate interests — to run and improve our business and website, provided this doesn’t override your own rights and interests
  • Legal obligation — for example, keeping financial records for tax purposes

5. How We Store Your Data

Your data is stored securely using reputable, GDPR-compliant platforms and service providers. We use password-protected systems and take reasonable technical and organisational measures to protect your data from being lost, misused, or accessed without authorisation.

We do not store your full payment card details. Payments are handled directly by our payment processor, and you should refer to their own privacy policy for more information on how they handle your data.

6. Data Retention

  • Customer and booking records: kept as long as required for tax and legal purposes (typically 7 years under Irish law)
  • Coaching session notes: kept for a reasonable period to support your coaching, then securely deleted or anonymised
  • Session recordings and related transcripts: kept only for as long as reasonably necessary to support your coaching, then securely deleted
  • Marketing data: kept until you unsubscribe or withdraw consent
  • Website analytics data: retained in line with the settings of the analytics platform we use

7. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share it only in the following situations:

  • With trusted service providers who help us run our business — for example payment processors, email marketing platforms, scheduling tools, video conferencing and note-taking/transcription platforms, and website hosting providers
  • With professional advisers such as accountants or legal advisors, where necessary
  • Where the law requires it — for example, for tax reporting or in response to a valid legal request
  • If we ever sell or restructure our business, in which case your data may transfer as part of that — we’d let you know if this happened

Any third party we share your data with is required to protect it properly and to only use it for the purposes we’ve agreed.

8. International Data Transfers

Some of the third-party tools we use — for example, website analytics or advertising platforms — may process data outside the European Economic Area (EEA). Where this happens, we make sure appropriate safeguards are in place, such as Standard Contractual Clauses, so your data continues to be protected to UK/EU standard regardless of where it’s processed.

9. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate or incomplete data
  • Ask us to delete your data, subject to any legal retention requirements
  • Ask us to restrict how we use your data in certain situations
  • Receive your data in a portable, machine-readable format
  • Object to processing based on legitimate interests or for direct marketing
  • Withdraw consent at any time, where our processing is based on consent

To exercise any of these rights, just email us at fiona@inspireactionsuccess.com. We aim to respond within one month. You won’t usually need to pay a fee, though we may charge a reasonable fee, or decline, if a request is clearly unfounded or excessive.

If you’re ever unhappy with how we’ve handled your data, we’d appreciate the chance to put things right — but you also have the right to complain directly to the Irish Data Protection Commission at www.dataprotection.ie.

10. Cookies

Our website uses cookies to help it function properly and, where you consent, to help us understand how the site is used. Full details of the cookies we use and your choices around them are set out in our separate Cookie Policy.

11. Marketing Communications

We’ll only send you marketing communications where you’ve consented to receive them, or where we have a legitimate interest in doing so. Every marketing email includes a clear way to unsubscribe, and you can withdraw your consent at any time without it affecting any service you’ve already booked or purchased.

12. Third-Party Links

Our website may contain links to third-party websites, plug-ins, or tools (such as booking or payment platforms). Clicking these links may allow third parties to collect data about you. We don’t control these third-party sites and aren’t responsible for their own privacy practices — we’d encourage you to read their privacy policy when you visit them.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the tools we use, or legal requirements. The “last updated” date at the top of this page shows when it was last revised.

14. Contact Us

For any questions about this Privacy Policy, or to exercise any of your data protection rights, please contact:

Fiona Brennan | Inspire Action Success
Email: fiona@inspireactionsuccess.com
Website: www.inspireactionsuccess.com

1. INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://inspireactionsuccess.com/

Fiona Brennan is the data controller and she is responsible for your personal data.

Contact Details

Our full details are:

Full name of legal entity: Inspire Action Success

Email address: fiona@inspireactionsuccess.com

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at fiona@inspireactionsuccess.com.

2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
  • We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
  • Sensitive Data We do not actively collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences. During our sessions, some sensitive information may be disclosed – this information may be shared as we explore certain topics. This information may be stored for a certain period of time to cover mentoring or note taking and after six months this information is deleted, and confirmation will be sent to the client confirm same has taken place. All sessions are recorded and permission is obtained and communicated before the recording takes place. Both parties involved receive a copy of the recording and also confirmation is sent when the recordings have been deleted.

3. HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this in our cookie policy.

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

4. MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you or by emailing us at fiona@inspireactionsuccess.com

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT, hosting and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers
  • Government bodies that require us to report processing activities.
  • Contract stipulation where the coach has the right to contact alternative support for the client
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the European Economic Area. All our servers are based in Cork, Ireland.

7. DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We only allow access to your personal data to those listed above who need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements. Once we have finished our contract all personal data (apart from recordings which are deleted after six months) will be deleted after two years.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at: https://www.dataprotection.ie

If you wish to exercise any of the rights set out above, please email us at fiona@inspireactionsuccess.com

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office: https://www.dataprotection.ie We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

 10. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. Such websites may include: Eventbrite, Ticket Tailor, Paypal, Stripe – this list is not exhaustive and more websites may be included under this clause.

11. COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.